Water Damage

Water Damage Safety Information for all Paradigm Pumps

As explained in the pump user guide of all Paradigm pumps, exposure to water may result in pump alarm, damage of the pump’s internal electronics or cause the buttons to stop working. Below is a copy of the relevant part of the user guide that we ask you to take good note of.

Is Medtronic making their insulin pumps water proof?

Our Paradigm insulin pumps have an IPX7 rating, which means they can usually withstand an accidental dunk or splash but should not be immersed in water. This means the insulin pump meets the water standard of one meter (approximately 3 feet) for 30 minutes. 
Medtronic is continuously working on improving product quality for both new and existing products. Among other features, waterproofing is something we’re considering for future products.

I’ve accidentally spilled insulin in/on my pump. Would this damage the insulin pump?

Your insulin pump is designed to resist accidental contact with liquids which includes insulin as well as water. If your insulin pump has been exposed to insulin, follow the same steps you would if it was accidentally exposed to water: 

  1. Pat the outside of the case until dry.
  2. Open the reservoir compartment and check the compartment and reservoir for water. If wet, dry it completely within 10 minutes of exposure to water. Exposure to liquids, including water or insulin can corrode the mechanism.
  3. Dry the reservoir completely—do NOT place a wet reservoir in the insulin pump.
  4. Do not use hot air to dry your insulin pump. This may damage your insulin pump's internal electronics.
  5. Check the battery compartment and the battery—if wet, let them dry completely before using the insulin pump.
  6. Perform a Self-test procedure located in the utilities menu.
My insulin pump got wet during a recent storm (or other way), should I be concerned?

"While you should not submerge your insulin pump in water during swimming, bathing or other water activities, your insulin pump is designed to resist accidental contact with water, such as a storm. If you get caught in a storm, follow the instructions below:

  1. Perform a self-test procedure located in the utilities menu. Pat the outside of the case until dry.
  2. Open the reservoir compartment and check the compartment and reservoir for water. If wet, dry it completely within 10 minutes of exposure to water. Exposure to liquids, including water or insulin can corrode the mechanism.
  3. Dry the reservoir completely—do NOT place a wet reservoir in the insulin pump.
  4. Do not use hot air to dry your insulin pump. This may damage your insulin pump's internal electronics.
  5. Check the battery compartment and the battery—if wet, let them dry completely before using the insulin pump.
  6. Perform a Self-test procedure located in the utilities menu."
I wear my insulin pump when I play sports and work out. I wear my insulin pump in my sports bra but it has a great exposure to sweat. Should I be concerned with the repeated exposure and if so, what are the suggestions to this scenario?

Constant exposure to moisture can damage your insulin pump. Here are some tips that are helpful in dealing with moisture:

Daily Activities

  • If you live in a humid place make sure to keep your insulin pump in an accessory that will cover it or in a pocket to protect it from the heat and sweat. 
  • Stay mindful not to have the insulin pump exposed directly to areas on your body that may sweat the most.
  • If your hands tend to be sweaty, wipe them off dry before you push your insulin pump buttons.

Sports & Other Sweaty Situations

  • Think through how often you will need to access your insulin pump (are you just wearing it to receive insulin or a temporary basal rate, or do you want to keep a close eye on your continuous glucose monitor readings?) This can help you decide the best place to wear it during sports. The less amount of exposure your device has to your sweat, the better.
  • If you wear your insulin pump in a place where it is close to, or directly in contact with, your skin (like a sports bra), keep the pump's  buttons facing away from the moisture.
  • Place it in a protective case that will not absorb the moisture. A few accessories that we suggest are the sports harness, the sports case and the waist pouch."
Your insulin pump has an IPX7 rating, why are you recommending customers to disconnect from the insulin pump during any water activity?

Our Paradigm insulin pumps have an IPX7 rating, which means they can typically withstand an accidental dunk or splash but you should avoid immersing it your pump in water.

While insulin pumps are designed and manufactured to be quite sturdy cracking is possible. Because we cannot prevent cracking with absolute certainty, we recommend that insulin pump users do not intentionally submerge their insulin pump in water.  Medtronic continuously works to improve product quality and features for both new and existing products. Feedback from customers like you plays a big part in that process. We will be sure to keep you informed on any improvements as they become available.