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Carelink™ software Frequently asked questions

Carelink™ software

CareLink™ Personal is software that enables you to download your diabetes devices and see historical data that has been collected in the form of graphs, charts and reports. These reports can help you to understand the effects of insulin dosage, eating habits, exercise routine, and medication on your glucose levels and are the key to improving your diabetes control. Seeing this information in chart, graph, and table formats allows you to better identify patterns and problems that will help you work out the root cause of your low and high blood glucose levels. Follow this link for more information.

CareLink™ Personal software is free of charge. All you need is internet access and a CareLink™ connectivity device (CareLink™ USB or blood glucose meter). Please contact your Customer Service team on 01923 205 167 for more information on how to obtain the CareLink™ connectivity device.



  • BREEZE®2
  • ELITE™


  • OneTouch® Basic
  • OneTouch® FastTake
  • OneTouch® Profile
  • OneTouch® SureStep
  • OneTouch® Ultra
  • OneTouch® Ultra2
  • OneTouch® UltraLink
  • OneTouch® UltraSmart
  • OneTouch® UltraMini/UltraEasy


  • Freestyle®
  • Freestyle® Flash
  • Freestyle® Freedom
  • Freestyle® Freedom Lite
  • Freestyle® Lite
  • Freestyle® Mini
  • Freestyle® Papillon™ Mini
  • Precision Xtra®
  • Precision Xceed™
  • Optium Xceed™


  • Accu-chek® Active
  • Accu-chek® Aviva
  • Accu-chek® Compact
  • Accu-chek® Compact Plus

Insulin Pumps

  • MiniMed Paradigm REAL-Time Revel system
  • MiniMed 640G system
  • MiniMed Paradigm 515/715, 522/722, 554/754 systems
  • MiniMed Paradigm™ Veo 554/754 systems

Continuous Glucose Monitoring

  • Guardian Connect system

To get started with CareLink™ Personal you will need: A CareLink™ USB connectivity device (white USB or CONTOUR NEXT LINK if you use a MiniMed™ Veo insulin pump or black USB or CONTOUR NEXT LINK 2.4 if you use a MiniMed™ 640G insulin pump). "Sign in" using your username and password or select "Sign up" and follow the instructions to create your CareLink™ Account

Go to the CareLink™ Personal website, click on ‘Sign up now’ and create a CareLink Personal account by following the enrolment instructions. You will need a CareLink connectivity device (CareLink USB or blood glucose meter) to download data from your insulin pump.

If you are using the Guardian™ Connect standalone CGM system, ensure that 'Sync to CareLink™' is enabled in your settings on the device running the Guardian™ Connect App.  If you are using another device, you will need to download and install the CareLink™ Uploader.  This is a one-time installation per computer you wish to use to upload your Medtronic device.  Watch the below videos for more information or download the Uploader Installation & How To Upload Guides.

1) Download & Install the CareLink™ Uploader to the computer you wish to use to upload your data

2) Upload Your Device To CareLink™ Personal

Medtronic Diabetes - CareLink™ Personal - How To Upload to CareLink

Frequent data uploading (i.e. every 2 to 4 weeks) will provide uploads in about 2-4 minutes depending upon frequency of insulin pump use and CGM features.

CareLink™ Personal software is designed so that you can easily collaborate with your diabetes healthcare team.  If you haven't already done so, speak with your healthcare team and provide them access to remotely view your uploaded data so that you can save time in clinic and better collaborate with your team to make any refinements to your therapy.  Your diabetes healthcare team will be able send you a request to view your data which you can provide only with your explicit permission and personal password.  View which hospitals you are sharing your data with by clicking on "My Info" in your CareLink™ account.

From the main "Reports" Tab, select the date range for the report(s) you wish to generate.  Then select which bundle of reports or single report you would like to see.  When you're ready, click "Generate Reports" to produce your reports in PDF format.  Each report is displayed as a PDF file in a separate window so you can save to your computer if you wish.

Simply click on the "Forgot your password?" link displayed on the login area of the home page and a temporary password can be sent to you via e-mail. The temporary password can be used to access the system for up to 24 hours after it has been issued and you will be prompted to create a new password for use on subsequent visits.

Frequently uploading data has two advantages. First, it takes less time for each upload to be completed because less data is being copied. Second, because your device (e.g. insulin pump) cannot hold more than three months of information, frequent uploads will help you avoid gaps in your data over time. Your healthcare professional may recommend how often you should upload data from your device. Generally we recommend uploading every 4 to 6 weeks.

Medtronic is committed to ensuring that all your personal information is kept private and protected. The CareLink system uses Secure Sockets Layer (SSL), a data encryption technology similar to the online bank standard, to ensure that data is unreadable during the transfer. CareLink Personal software complies with the strictest privacy regulations in the world, including HIPAA guidelines, and your information is processed in accordance with the applicable European Data Protection laws.

Important notification prior to launching a remote session via GoToAssist.

May I have your consent to remotely access your computer for troubleshooting purposes?

Remote access is to evaluate the state of the computer’s programs and settings to determine an appropriate resolution for the Medtronic software issues we’ve been discussing.

We may run programs, reconfigure settings and install/uninstall software to resolve any issues we encounter.

We will not view, access, or alter anything that is not related to the Medtronic software, and the session can be broken off by you at any time, simply by closing the "GoToAssist" program.

We assume no responsibility, over and above the provisions of the Product Liability Law, for damages suffered by the user as a result of inappropriate handling of "GoToAssist".

Before we begin, please close all programs and any documents containing private or personal information

The remote session will be started when you accept the above terms by pressing the button "OK".

Please enter the session number, which you have received from our support representative, in the box below and press the button "OK".


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